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Easy Exchanges & Returns

Try it on at home & if it doesn't fit, please feel free to return or exchange. You can return the merchandize for a full refund within 7 days from the date of order. You can exchange the items or take store credit should you return the items in 14 days time. For all items that reach us after 7 working days from the date of the order will be subject to a restocking fee. For items to be eligible for return they should be:
 
1.   In brand new condition. It should not be worn, washed or dirty. Tags should be intact & attached to the garment.
 
2.   In the original packing. Any products with damaged packing will not be accepted.
 
3.   We cannot accept return for any panties, accessories and stockings once tried on by someone. To return panties, accessories or stockings, the product should be in its original packing   the seal should not be broken.
 
4.   For body suits, one piece swim suits, or any garments fitted below the waist are shipped with a hygiene seal. To return the hygiene seal must be intact, and not tampered with. Also, even with the hygine seal intact these garments must be tried on while wearing your own underwear. Any garment deemed to be unhygienic for resale would not be accepted back.
 
5.   Any bikini sets, once the lowers are taken out of the sealed packet, they cannot be returned. Please try the fitting of the top (bra/tankini) before unpacking the lower from the seal.
 
6.   Items on sale, special promotions or products/orders otherwise discounted will not be eligible for returns or exchanges. The only exception would be if the size does not fit right for the uppers, in which case the garment can be exchanged within 7 days. No refunds can be made for any goods on sale, promotion or items otherwise discounted. For exchange, all products should still meet the conditions above.
 
7.   Customer is responsible for the cost of return shipping. Cost to re-ship the goods back to the customer would be Rs. 100.
 
8.   All returns must be pre-authorized by strapsandstrings.com customer service. Please email us at support@strapsandstrings.com.
 
 
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